Last Updated: November 30, 2025

1. Company Information

This Shipping Policy applies to all orders placed on our website.

• Customer Service Phone: +86 13355248874
• Email: info@fastlb.com
• Business Address: No. 32 Binhai Avenue, Binhai Street, Longhua District, Haikou City, Hainan Province (C3001-B91, Xinwaitan Fuxingcheng) Postcode: 570105

2. Order Processing Time

Orders generally require 1–3 business days to process after payment confirmation. During peak seasons, holidays, or promotional periods, processing time may extend to 3–5 business days. Orders are processed Monday through Friday, excluding public holidays.

3. Shipping Destinations

We currently ship only to countries and regions within Europe. Orders placed with shipping addresses outside Europe cannot be processed or delivered. If an order is placed with an unsupported shipping destination, our customer service team may contact you to cancel the order and issue a refund in accordance with our Refund Policy.

4. Currency and Payment

All product prices, shipping fees, taxes, and order totals displayed on our website are shown and charged in Euro (EUR, €). Customers are responsible for ensuring that their payment method supports transactions in EUR. Any currency conversion fees, foreign transaction fees, or bank charges applied by your card issuer or payment provider are the responsibility of the customer.

5. Shipping Methods & Delivery Times

Europe Standard Shipping

• Estimated Delivery Time: 5–10 business days
• Tracking information included

Europe Expedited Shipping

• Estimated Delivery Time: 3–7 business days
• Tracking information included
• Available for selected European destinations only

Please note: Delivery times are estimates provided by carriers. Weather conditions, customs checks, seasonal demand, carrier delays, or other unforeseen circumstances may cause delays.

6. Shipping Fees

• Orders with a total merchandise value of €150 EUR or more qualify for free standard shipping within Europe.
• Orders that do not meet the free shipping threshold will be charged the applicable shipping fee, which will be clearly displayed at checkout.
• Free shipping applies only to standard shipping within Europe.
• Expedited shipping is not included in the free shipping offer and may be available for an additional fee, shown in EUR at checkout.

Shipping fees and available options are calculated and shown during checkout before payment is completed.

7. Tracking Information

• A tracking number will be sent via email once your order has shipped.
• Tracking updates may take 24–48 hours to appear after the carrier receives the package.
• If you have not received tracking information, please contact us at info@fastlb.com.

8. Incorrect or Undeliverable Addresses

• Customers are responsible for providing accurate and complete shipping information.
• Orders returned due to incorrect, incomplete, or unsupported addresses may require additional reshipping fees.
• If you need to update your shipping address, please contact us immediately at:
  • Phone: +86 13355248874
  • Email: info@fastlb.com

9. Customs, Duties, and Taxes

Orders shipped within Europe may be subject to applicable taxes, duties, customs fees, or import charges depending on the destination country and local regulations. Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or additional charges required by local authorities.

10. Lost, Delayed, or Damaged Shipments

• If a shipment is marked as “Delivered” but cannot be located, please contact the carrier within 48 hours.
• For damaged shipments, please provide clear photos of the product and packaging so we can assist with a carrier claim.
• Resolution timelines depend on the policies of the shipping carrier used for your order.

11. Non-Deliverable Orders

In certain situations, we may be unable to fulfill or complete delivery of an order, including but not limited to:

• Incomplete, invalid, or unrecognized shipping addresses;
• Shipping addresses outside Europe;
• Temporary service disruptions caused by carriers, weather, natural disasters, customs delays, or operational issues;
• Orders that require additional verification to complete fulfillment.

If an order cannot be delivered under these circumstances, our customer service team will contact you via email to provide available options. Any refunds, if applicable, will be processed in accordance with our Refund Policy.

12. Contact Us

If you have any questions regarding shipping, delivery destinations, EUR payments, or your order status, please contact us:

• Phone: +86 13355248874
• Email: info@fastlb.com
• Address: No. 32 Binhai Avenue, Binhai Street, Longhua District, Haikou City, Hainan Province (C3001-B91, Xinwaitan Fuxingcheng) Postcode: 570105