Return & Exchange Policy

Last Updated: November 30, 2025

This Return & Exchange Policy outlines the conditions and process for returning or exchanging items purchased from Ariellea. Please review this policy carefully before submitting a return or exchange request.

1. Overview

This policy applies to all eligible purchases made on our website. We strive to ensure satisfaction with every order. If your item does not meet expectations, you may request a return or exchange in accordance with the conditions below.

For information regarding refund methods, processing times, and how refunds are issued, please refer to our Refund Policy.

2. Return Window

• Return or exchange requests must be submitted within 30 days of delivery.
• Requests submitted outside this timeframe may not be approved.

3. Eligibility for Returns & Exchanges

To be eligible, items must meet all of the following conditions:

• Unused, unworn, and unwashed
• In original condition with all tags, labels, and packaging intact
• Free from damage, stains, odors, or signs of wear
• Accompanied by proof of purchase

Items that do not meet these conditions may be rejected and returned to the customer.

4. Exchanges

• Exchanges are subject to product availability.
• If the requested size or color is unavailable, you may choose an alternative item or proceed with a return.
• Exchange shipping fees may apply depending on the circumstances and destination.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale or clearance items
• Gift cards
• Items marked as non-returnable
• Items returned without prior authorization
• Items that are damaged, altered, or incomplete

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or shipped incorrectly.
• Return shipping costs are non-refundable.
• If an item is confirmed to be defective or incorrectly shipped, Ariellea will provide return instructions.

7. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Please contact us within 7 days of delivery
• Include clear photos of the item, packaging, and shipping label
• Once reviewed, we will provide instructions for a replacement or next steps

8. How to Initiate a Return or Exchange

To request a return or exchange:

1. Email info@fastlb.com
2. Include your order number and reason for return or exchange
3. Our team will review your request within 24–48 hours
4. If approved, you will receive return instructions

Unauthorized returns may not be accepted.

9. Refunds

All refunds, if applicable, are processed in accordance with our Refund Policy.

10. Contact Us

If you have questions about returns or exchanges, please contact us:
Phone: +86 13355248874
Email: info@fastlb.com
Address: No. 32 Binhai Avenue, Binhai Street, Longhua District, Haikou City, Hainan Province (C3001-B91, Xinwaitan Fuxingcheng) Postcode: 570105